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Terms and Conditions

TERMS & CONDITIONS

1. Introduction

Welcome valued customers (buyers) to the HAVAIANAS e-commerce website ("HAVAIANAS").

Please read these Terms & Conditions and HAVAIANAS’s Operating Regulations carefully before using our services. Accessing or using HAVAIANAS implies that you have read, understood, and agreed to all of these contents. If you do not agree, please discontinue using HAVAIANAS.

HAVAIANAS reserves the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will be published on HAVAIANAS, and your continued use of the platform signifies your acceptance of the updated contents.

2. Conditions for Using Services or Participating in Transactions

Users participating in HAVAIANAS must meet the following conditions:

  • Must be at least 18 years of age, or access the platform under the supervision of a parent or legal guardian. You guarantee that you possess full civil capacity to conduct transactions on the HAVAIANAS e-commerce platform in accordance with current Vietnamese law.

  • Provide accurate and complete registration information.

  • Commit to complying with HAVAIANAS regulations and relevant laws.

For HAVAIANAS:

  • Provide full legal documentation and obtain approval from HAVAIANAS.

  • Commit to providing legal goods with clear provenance and origin.

3. Obligations to Comply with Laws and General Transaction Conditions for All Parties

All participating parties must:

  • Comply with legal regulations regarding e-commerce.

  • Comply with HAVAIANAS’s policies and operating regulations.

  • Refrain from fraudulent activities, causing damage to the system, or harming third parties.

4. Inspection Policy

Buyers are encouraged to inspect the outer condition of the package at the time of delivery. Please note that inspection does not include:

  • Trying on the product.

  • Opening the outer packaging/seal of sealed products (unless allowed by specific product policies).

If any of the following issues are discovered:

  • Damaged goods

  • Incorrect product delivered

  • Missing items

Buyers are kindly requested to refuse the package or contact HAVAIANAS immediately for support.

In cases where the Buyer no longer wishes to receive the package (change of mind, no longer needing the item), the Buyer may refuse delivery.

5. Return and Refund Policy

Returns and refunds are executed in accordance with the HAVAIANAS E-commerce Website Operating Regulations. Please refer to the regulations for detailed information.

6. Obligations of the Seller and Customer in Each Transaction

  • General Obligations of HAVAIANAS: In each transaction, HAVAIANAS is responsible for ensuring the provision of complete, accurate, and truthful information regarding the goods, including product name, characteristics, selling price, warranty policy, and related conditions. MLB is responsible for confirming and processing orders on time, preparing and delivering goods in accordance with published information, and ensuring product quality matches the description. In the event of complaints, returns, or disputes, HAVAIANAS is responsible for coordinating with the platform to verify and handle the issue according to established regulations, as well as fulfilling all financial obligations related to the transaction.

  • Obligations of the Customer: In each transaction, the Customer is responsible for providing complete and accurate information when placing an order, including contact information and delivery address. The Customer is responsible for paying the full order value according to the chosen payment method, as well as coordinating to receive the package on time and inspecting the goods upon receipt. In the event of complaints or return requests, the Customer must follow the prescribed process and provide relevant information and evidence to facilitate verification and handling.

7. Indemnification

The Buyer agrees to take responsibility for and indemnify HAVAIANAS, its affiliates, personnel, and representatives against any damages, losses, or costs incurred (including reasonable legal fees) arising from:

  • Violation of HAVAIANAS's Terms & Conditions or Operating Regulations.

  • Provision of false, inaccurate, or misleading information.

  • Violation of legal regulations while using HAVAIANAS.

  • Causing damage or loss to third parties arising from transaction activities on HAVAIANAS.

HAVAIANAS reserves the right to request compensation corresponding to the actual damages incurred.

8. Contact Information

MAISON ONLINE RETAIL MANAGEMENT INTERNATIONAL JOINT STOCK COMPANY

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