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SHIPPING POLICY

SHIPPING POLICY

Due to the complicated developments in Covid-19, we update shipping policy as below: 

I. Stop shipping:

An Giang Province
Ba Ria - Vung Tau Province
Bac Lieu Province
Binh Duong Province
Binh Phuoc Province
Can Tho City
Da Nang City
Dong Nai Province
Dong Thap Province
Hau Giang Province
Ho Chi Minh City 
Khanh Hoa Province
Kien Giang Province
Long An Province
Soc Trang Province
Tay Ninh Province
Tien Giang Province
Ha Tinh Province
Binh Thuan Province
Ben Tre Province
Lam Dong Province
Hai Duong Province

 

II. Extend delivery time

The remaining regions: 7-10 days behind the specified time and some delivery areas are limited according to the information below. We apologize for the inconvenience. 

 

  1. NON-DELIVERY AREAS

Maison delivers to customers nationwide, except for the following areas:

Province

District

Da Nang

Hoang Sa district

Hai Phong

Bach Long Vi Island

Khanh Hoa 

Truong Sa district

Kien Giang

Bac Ai district

Ninh Thuan

Con Co district

 

(*) In the event of an epidemic: (Covid, SARS, ...) or in force majeure circumstances at the time of occurrence according to regulations of the government, the delivery area may change in accordance with the regulations of the state administration in this area, MAISON reserves the right to refuse delivery.

(*) All orders will be delivered to the customer's home, except for cases such as: office areas with limited access, apartment / high-rise areas (delivery at the ground floor of the building only) or at restricted areas (military areas, borders, ...).

(*) All orders are shipped via DHL Vietnam, or AhaMove. Customers will receive a confirmation email with tracking number once the order is shipped.

 

  1. REGULATIONS ON ITEMS INSPECTION UPON DELIVERY

To meet the needs and maximize the interest of customers when using our service, Maison implements a policy to support viewing and checking goods upon delivery. When customers receive order, they must check preliminary and sign the agreement (if any). When receiving the order from the courier, the customer can open the package to check the items (quantity, color, condition, type, size ...).

Note: The items inspection process will not include the usage or trial of the products.

If the courier refuses to perform the same inspection, the customer can refuse to receive the product at that time.

Customers should utilize the above benefits before receiving the items to get the best support in all situations if there is a request for return.

 

III. DELIVERY TIME REGULATIONS

Delivery service time:

Delivery within business hours from Monday to Saturday (except Sunday, public holidays, New Year).

Area

Standard delivery

Provincial

3-5 working days

Intra-regional

3-5 working days

Inter-region (between 3 cities Ho Chi Minh, Hanoi and Da Nang)

3-5 working days

Inter-region (from 3 major cities HCM, Hanoi, Da Nang to other cities in other regions)

5-7 working days

 

(**) Inner city and suburban breakdown: Depending on the transport service provider, there will be different ways of classifying the inner cities and suburbs.

Hanoi:

  • Inner city ares: Districts of Ba Dinh, North Tu Liem, Cau Giay, Dong Da, Ha Dong, Hai Ba Trung, Hoan Kiem, Hoang Mai, Long Bien, Nam Tu Liem, Tay Ho, Thanh Xuan.
  • Suburban area: District Ba Vi, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phu Xuyen, Phuc Tho, Quoc Oai, Soc Son, Thach That, Thanh Oai, Thanh Tri, Thuong Tin, Ung Hoa.

Ho Chi Minh City:

  • Inner city area: District 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 Tan Binh, Binh Tan, Thu Duc, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap.
  • Suburban area: District Nha Be, Cu Chi District, Hoc Mon District, Binh Chanh District.
  • Remote areas in the South: Can Gio district.

In other provinces and cities: depending on the regulations of scope from the courier.

  1. DELIVERY FEES REGULATIONS

- Delivery fee of the order is calculated based on the distance between the supply store and the shipping address and the weight of the product.

- The delivery fee of each product is clearly shown on the product page after the customer enters the shipping address.