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SHIPPING POLICY

1. Scope of Application

This delivery policy applies to all orders placed on the e-commerce website of HAVAIANAS VIETNAM (hereinafter referred to as the “Platform”).

2. Delivery Methods

The Platform offers the following delivery methods:

  • Delivery via shipping partners (Tiki, SPX, J&T...) designated by the Platform;
  • Standard Delivery/ Fast Delivery (depending on the area);
  • Cash on Delivery (COD) or advance payment.

Delivery will be carried out by shipping units partnering with the Platform to ensure service quality and delivery time.

3. Processing and Delivery Time

3.1. Order Processing Time

Orders will be processed within a maximum of 2 days from the time of payment confirmation/ successful order placement.

The Seller is responsible for preparing and handing over the order to the shipping unit within the specified timeframe.

3.2. Estimated Delivery Time

  • For urban areas (Ho Chi Minh City and Hanoi City): The maximum delivery time is 03 working days.
  • For other provinces and cities: The maximum delivery time is 06 working days.

Special cases regarding delivery time (if any) will be clearly stated in the product details or via direct agreement with the customer at the time of ordering.

Delivery time may vary due to:

  • Weather conditions;
  • Delivery area;
  • Force majeure events.

4. Customer Responsibilities

Customers are responsible for:

  • Providing full and accurate delivery information;
  • Ensuring someone is available to receive the goods within the estimated delivery window;
  • Checking the condition of the goods upon receipt.

5. Unsuccessful Delivery

An order may not be successfully delivered in the following cases:

  • Unable to contact the recipient;
  • The recipient refuses to accept the goods;
  • Incorrect address information;
  • In these cases, the order may be canceled or returned in accordance with the Platform's regulations.

6. Inspection Upon Receipt

Customers are encouraged to inspect the external condition of the package at the time of receipt.

If any of the following are detected:

  • Damaged goods
  • Incorrect product delivered
  • Missing items

Please refuse to receive the goods or contact the Platform for support.

In case the Customer no longer wishes to receive the goods (changes mind, no longer has a need to purchase), the Customer may refuse to accept the delivery.

7. Incidents and Issues

In the event that an order is:

  • Delayed
  • Lost
  • Damaged

The Platform will receive the information and support handling it in accordance with the current complaints and compensation policy.

 

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