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RETURN POLICY

I. GENERAL POLICY

1. Scope of Application

  • Applies to all customers shopping on the website havaianas.com.vn

  • Applies to all payment methods on the website.

2. Return/Exchange Period

  • Exchange for a coupon: within 30 days from the date of receiving the product.

  • Return for a refund: within 3 days from the date of receiving the product.

3. Policy by Product Price

  • Full-priced items:

    • Within the first 3 days: a refund will be issued to the original payment method.

    • After 3 days (max 30 days): a coupon will be issued.

  • Discounted/Markdown items (Clearance, end-of-season sale, deep discounts):

    • Exchanges or returns are not applicable.

    • Exception: If the product has a technical defect, is damaged by the manufacturer, or has an error from havaianas.com.vn, an exchange/return will be supported under the defective product policy.

  • Promotional items (Extra scheme / Voucher / Promotion code):

    • The same exchange/return policy as full-priced items applies:

      • Within 3 days: a refund will be issued.

      • After 3 days (max 30 days): a coupon will be issued.

4. Coupon Refund Policy

  • The coupon value is equal to the amount the customer paid for the product (excluding shipping fees, discount codes, or promotions).

  • Validity: 45 days from the date of issuance.

  • The coupon can only be used for purchases on havaianas.com.vn and cannot be exchanged for cash.

Non-returnable/non-exchangeable items:

Accessories: Charms, Hats, Socks, Small Bags, Earbud Cases

II.DETAILED EXCHANGE/RETURN POLICY
 
Each product is only eligible for one exchange/return. If a customer has already exchanged an item but it still has a defect from havaianas.com.vn (product defect, manufacturer error, incorrect item, etc.) and the customer no longer wants an exchange, havaianas.com.vn will proceed with a refund according to its policy.

Value of the exchanged/returned product:

Equal to the payment value of the order that initiated the exchange/return request (Note: this does not include delivery fees).

Regulations for receiving returned goods:

After havaianas.com.vn inspects the returned product, if it does not meet the return conditions, havaianas.com.vn will reject the return. Customer Service will contact you to arrange for you to receive the product back, or Customer Service will assist you in returning the product to your address (in this case, you will be responsible for the shipping costs).

If you refuse to accept the product back or do not pay the shipping costs, the product will be returned to havaianas.com.vn's address, and havaianas.com.vn will have full discretion over the product.

Exchange/Return Shipping Costs:

If the issue is caused by havaianas.com.vn, we will cover the shipping costs to the customer.

If the issue arises from your request, you will be responsible for the shipping costs to return the item to havaianas.com.vn.

Note:

On behalf of havaianas.com.vn, we apologize for any inconvenience you have experienced with our product. To quickly verify the issue and process your return request, we ask that you provide additional information such as an unboxing video or detailed photos when opening the package.

Specifically, an unboxing video or photos will help us get an overall view of the product and better understand the issue. You can send the video or images to us via email or other contact channels we have provided.

By providing this information, we will have the basis to verify the error and process your request quickly and effectively. We are committed to resolving your issue fairly and to your satisfaction.

Please note that providing this additional information will help us make an accurate assessment and process your request more efficiently. We sincerely thank you for your cooperation in resolving this matter.

For reports of defects, the time havaianas.com.vn will take to receive and process them is 7 days from the date the order is completed.

 

III.RECEIPT AND PROCESSING PROCEDURE
 

(All exchange/return procedures will be handled and communicated primarily via email to you.)

Conditions for Product Status:

The product must be unused, unwashed/unworn, and without any strange odors.

The product must have its original tags, box/packaging, and accompanying gifts (if any).

The product must not be damaged during storage or transport by the customer.

The customer must have a complete proof of purchase from havaianas.com.vn.

Address for Exchange/Return:

When a Customer Service representative receives an exchange/return case, they will email you directly with the return address.

For quick support and specific instructions on the return address, please contact the hotline: 1900252538. A Customer Service representative will provide immediate information.

Please note when shipping the package via a delivery service:

havaianas.com.vn is not responsible for the integrity and completeness of the contents inside the package when you send it via a delivery service.

You must pack the goods carefully to ensure they are not damaged/dented or lost.

You should take photos of the product and the package before shipping it back to havaianas.com.vn. Storing these images will help to better resolve any issues that may arise during the exchange/return process via a delivery service.

Execution Process:

Step 1: Contact the hotline 1900252538 or email [email protected] if you need to exchange or return an item.

Step 2: Customer Service will receive and provide instructions and support via your email.

Step 3: Ship the product you want to exchange/return.

Step 4: The product's condition will be evaluated based on the *return conditions (section III.1).

Step 5: Confirmation of the exchange/return.

If the exchange is accepted: The customer will receive a coupon corresponding to the value of the old order. At this point, the customer can place a new order on havaianas.com.vn or contact Customer Service for assistance with placing the order.

If the return is accepted: The customer will receive a refund/or coupon corresponding to the amount paid (not including shipping fees).

If the exchange/return is not accepted: Customer Service will inform you about the product's condition and proceed to return it to you.

Refund/Coupon Method:

Method 1: A coupon will be automatically sent to your email with a validity period of 45 days from the date of issue.

Method 2: For online payments via ZaloPay/VN Pay QR Code, domestic ATM, Visa, Mastercard, JCB: 7-10 working days from the time the Customer Service staff confirms the order payment request has been completed in the system.

Method 3: For COD payments, havaianas.com.vn will refund to your bank account: 7-10 working days from the time the Customer Service staff confirms the order payment request has been completed in the system.

Method 4: For payments via MoMo/ShopeePay e-wallets, havaianas.com.vn will refund to your MoMo/ShopeePay account: 3-4 working days from the time the Customer Service staff confirms the order payment request has been completed in the system.

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