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Privacy Policy

INTRODUCTION

Welcome to our website providing e-commerce services at urbanrevivo.com.vn (hereinafter referred to as "Seller", "HAVAIANAS VN", or "HAVAIANAS").

HAVAIANAS strictly fulfills its responsibilities regarding personal data privacy in compliance with the laws of Vietnam and is committed to respecting the privacy of all users on HAVAIANAS. This Privacy Policy outlines the principles governing privacy and personal data access at HAVAIANAS.

CONSENT

By providing HAVAIANAS with your personal information and using HAVAIANAS services, you agree that your personal data will be collected and used as set forth in this policy. If you do not agree with this policy, please cease providing HAVAIANAS with any personal data and/or exercise your rights as specified in Section 8 below.

HAVAIANAS will notify users of any amendments or updates by displaying a notice (in the form of a banner) on HAVAIANAS's homepage at least 05 days before the changes take effect. Your continued use of HAVAIANAS's products and services signifies your acceptance of the updated privacy policy.

PURPOSES OF COLLECTION

HAVAIANAS only collects necessary personal information for the following purposes:

  • Orders: To process issues related to your orders;
  • Account Maintenance: To create and maintain your account with HAVAIANAS;
  • Customer Care & Support Services: Including responding to your inquiries, complaints, and feedback;
  • Personalization: HAVAIANAS may combine collected data to gain a more comprehensive understanding of a consumer, thereby allowing HAVAIANAS to provide better service with enhanced personalization in various aspects, including but not limited to:
    1. (i) Improving and personalizing your experience on the HAVAIANAS e-commerce platform;
    2. (ii) Improving utilities and services, tailoring them to individualized needs, and developing new service ideas;
    3. (iii) Serving you with recommendations and advertisements tailored to your interests.
  • Security: To prevent activities that compromise user accounts or fraudulent activities impersonating users;
  • Compliance with Law: Subject to applicable laws at any given time, HAVAIANAS may collect, store, and provide information upon request by competent state authorities.

SCOPE OF COLLECTION & USE OF PERSONAL INFORMATION

HAVAIANAS collects your personal information when:

  • Directly Provided by Users: Personal information provided directly to HAVAIANAS mainly on the HAVAIANAS platform, including: full name, email address, phone number, address, and account login details (such as username, password, login location, and security questions/answers required for account setup).
  • User Interactions with HAVAIANAS: HAVAIANAS uses cookies and other tracking technologies to collect certain information when you interact with the HAVAIANAS.
  • From Other Lawful Sources: HAVAIANAS may collect personal information from other legally compliant sources.
  • The collected personal information is used by HAVAIANAS to deliver products and services to you.

RETENTION PERIOD

Your personal information is stored:

  • For the duration necessary to fulfill the collection purposes;
  • For the mandatory retention period required by law;
  • Until you request deletion or log in to delete the data yourself.

After the expiration of the retention period above, personal information will be deleted, destroyed, or anonymized in accordance with HAVAIANAS's internal procedures, unless otherwise required by law.

PARTIES WITH DATA ACCESS

Your personal information may be accessed by:

  • Authorized internal departments of HAVAIANAS responsible for operating the HAVAIANAS;
  • Sellers, shipping vendors, payment gateway providers, and relevant partners to the extent necessary to complete transactions;
  • Competent state authorities upon lawful request;
  • Other third parties with your explicit consent in accordance with applicable laws.

DATA CONTROLLER

Maison Retail Management International Joint Stock Company – Established and operating under Business Registration Certificate No. 0313175103 issued by the Department of Planning and Investment of Ho Chi Minh City, first registered on March 23, 2015. Head office: 189 - 197 Duong Ba Trac, Chanh Hung Ward, Ho Chi Minh City.

Contact details for inquiries or concerns regarding this privacy policy or personal data collection and management practices:

RIGHT TO ACCESS AND MODIFY DATA

You can access, update, and edit your personal information by:

  • Logging into your user account on the HAVAIANAS Website (for information permitted to be edited by the system); or
  • Submitting a request to HAVAIANAS through published contact channels.

HAVAIANAS will receive and process valid user requests within a reasonable timeframe, unless otherwise provided by law.

DATA SECURITY

HAVAIANAS constantly strives to keep your personal information secure and has implemented various security measures, including:

  • Ensuring a secure operating environment: HAVAIANAS stores user personal data in a secure operating environment accessible only to authorized employees, representatives, and service providers on a need-to-know basis. HAVAIANAS adheres to industry standards and regulations regarding personal data protection.
  • In the event that the server storing information is compromised by hackers resulting in data loss, HAVAIANAS will be responsible for notifying competent authorities for timely investigation and handling, as well as informing the affected users.

PRIVACY COMPLAINT RESOLUTION

  • At HAVAIANAS, protecting your personal information is paramount.
  • Users are assured that the information provided to HAVAIANAS will be kept confidential.
  • HAVAIANAS recognizes that protecting user privacy rights is our responsibility. Therefore, if you have any questions or feedback regarding the unauthorized use or scope violation of your personal data, please contact us via hotline at 1900 252 538 or email at [email protected].
  • The timeframe for HAVAIANAS to process complaints regarding personal information is 07 (seven) working days from the date of receipt.
  • In all circumstances, HAVAIANAS prioritizes negotiation and mediation with users to reach a mutually agreed resolution.
  • If an amicable agreement cannot be reached through negotiation or mediation, either party reserves the right to bring the matter before a competent People's Court for resolution in accordance with the law.

OTHER PROVISIONS

  • The collection of user personal data must comply with relevant legal provisions on personal data protection.
  • The privacy policy containing the above terms will be publicly posted on the HAVAIANAS and clearly displayed to users.
  • Collection and processing of data require prior user consent. Please refer to the Consent provisions in Section 2 above.
  • You have the right to permit or deny the use of your personal data for the following purposes and may change your decision at any time: (a) sharing, disclosing, or transferring data to third parties; (b) using personal data to send advertisements, product promotions, and other commercial communications.
  • The use of user personal data, including sharing, disclosure, and transfer to third parties, will strictly comply with the purposes and scope set forth in this Privacy Policy.
  • Ensuring data safety and security will be carried out in accordance with statutory regulations.
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