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Privacy Policy

OVERVIEW

This website, mobile application, or social media platform (the "Website") is operated by Maison Retail Management International Joint Stock Company ("Maison"), licensed by Alpargatas Asia Limited (collectively referred to as "We"). This Privacy, Data Protection, and Cookie Policy ("Policy") explains how we use the information we collect from Customers when they use the Website. This Policy also applies to any information we receive from Customers through any social media platform we control.

Maison is responsible for your privacy when you use the Website.

We aim to be transparent about the information we collect from you, how it is used, and who it is shared with. We collect your information:

  • To improve user experience;
  • In a secure environment where you have full control over how you want to hear from us;
  • Only when absolutely necessary.

PRIVACY PROTECTION

Protecting the privacy and security of our customers' information and the Website they access is of utmost importance to us. We value and understand the importance of privacy to our Customers. If you have any questions regarding how we protect your privacy, please contact us at [email protected].

We respect the privacy of children. We will never knowingly solicit or use personal information from minors. If we discover that we have collected personal information from a Website user under 18 years of age, we will delete that user's personal information from our data. By accessing and using the Website, you warrant and affirm that you are 18 years of age or older. If you are under 18, please do not submit any personal information to us and, in that case, require the assistance of your parent or guardian.

HOW INFORMATION IS COLLECTED

To the extent permitted by applicable law(s), we may collect information about you when you:

  • Complete a service registration form. We may collect information such as your name, address, email, phone number, and country of residence.
  • Register to use our Website. We may collect information such as your name, address, email address, phone number, and country of residence.
  • Place an order through our Website. We may collect information such as your name, address, email, phone number, payment details, and country of residence.
  • Contact Customer Service via Email, phone, fax, or live chat. We may collect information such as your name, address, email, and phone number.
  • Register to become an Havaianas Affiliate Marketer. We may collect information such as your name, address, email, phone number, payment details, and country of residence.
  • Sign up for newsletters and other promotional content. We may collect information such as your name, address, email, phone number, and country of residence.
  • Participate in surveys, contests, or sweepstakes. We may collect information such as your name, address, email, phone number, and country of residence.
  • Interact with us via social media. We may collect information such as your email, social media profiles, and country of residence.
  • Our closed-circuit television recordings in our physical stores or facilities. We may collect information such as recordings of your images.
  • Contact us offline. We may collect information such as your name, phone number, and country of residence.
  • From our partners. We may collect information such as your name, phone number, and country of residence.

Providing your personal information to us is not mandatory. However, by not sharing this information with us, you may not be able to purchase goods from our Website and may find it difficult to receive an optimal customer experience.

HOW INFORMATION IS USED

We may use your information for the following reasons:

  • To operate the Website, such as:
    • Processing payments and refunds;
    • Delivering goods;
    • Processing returns;
    • Providing customer support both online and/or offline;
    • Conducting surveys, contests, or promotions;
    • Communicating with you online or offline and on any platform.
  • To manage our business operations, such as IT system audits, research, data analysis, improving the Website, and developing new products and services.
  • To prevent fraud and other misconduct.
  • To promote Havaianas products, contests, giveaways, and surveys to you.
  • To provide customized and personalized services, such as analyzing and predicting your preferences to tailor your online experience, including displaying things you might be interested in.
  • To fulfill your requests, such as contacting you when you submit questions/inquiries to our Customer Service team.
  • To create new and exciting features and products for customers.
  • To comply with legal requirements or obligations.
  • To conduct investigations or take action regarding any violation of our terms and conditions for the Service.
  • To conduct necessary due diligence, such as credit checks.
  • To enforce our legal rights.
  • Any other actions related to the purposes stated above.

We will anonymize and aggregate personal information to ensure that you cannot be identified and use it solely for data analysis and other legitimate purposes.

INFORMATION RETENTION

As long as you have an account, or we have provided services to you, or (even if you contact our Customer Service team) we will retain your information for the purpose of providing support reports and trend analysis.

We may also keep some of your information even after you have closed your account or when it is no longer necessary to provide services to you. We only do this for purposes deemed reasonable and necessary or when we are required to comply with legal regulations or to resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We will not retain your information beyond the period necessary for these purposes.

MARKETING INFORMATION

If you give us permission, we will send you marketing information via email and/or messages to update you on our current campaigns and help you view and find our products.

You can stop receiving marketing information from us at any time by:

  • Through your account settings
  • By clicking the ‘unsubscribe’ link in any email
  • By contacting our Customer Service team

When you do this, we will ensure that you no longer receive marketing communications. Please note that it may take a few days for all our systems to be updated, so you may still receive notifications from us while we are processing your request. This process will not affect our provision of service-related communications, such as order updates.

ONLINE ADVERTISING

We use online advertising to update you on our ongoing campaigns and programs and to help you view and find our products.

We aim to show you Havaianas banners and advertisements that you might be interested in through digital marketing networks, ad exchanges, and social networks. We also flexibly use various advertising technologies such as pixels, cookies, and tag services. For more information about the advertising technologies we use, please refer to our Cookie Policy below.

We will tailor the banners and advertisements that you see based on how you use the Website (e.g., your search history and content you have previously viewed).

INFORMATION SHARING

We will not sell any of your personal information to any third party.

However, as an important part of providing our services to you, we are required to share your data with the following companies:

  • Companies within our corporate group, as units within our corporate system will be responsible for different activities;
  • Service companies related to your order, such as payment service providers, warehouses, packaging, and shipping units;
  • Service providers who support us in running our business, such as advertising companies, ad website hosting servers, and third-party platform providers.
  • Law enforcement and fraud prevention agencies or any individual/organization as required by law; and
  • Companies you use, such as social media sites (if you link your account with us).

We may also use data processors and other related companies in our business operations. We will protect your personal information through the use of data protection agreements with our data processors and other related companies. These data protection agreements are built upon GDPR standards and Vietnamese law.

We may provide third parties with aggregated and anonymized (not identifying your identity) information and analytics about our customer data.

In the event that Maison, F&F, and/or assets are sold, acquired, or merged with a third party, resulting in your personal information being transferred to that third party, your information will always remain confidential in compliance with Vietnamese laws and GDPR standards.

COOKIES

We use cookies on our Website. Cookies are small files on your device used to collect and store data. Cookies allow us to recognize your device, secure your access to our website, and help us detect if someone is trying to access your account from another device. In other words, cookies help us collect information for the purpose of providing the best possible service to you.

The types of cookies we use on our Website are as follows:

  • Strictly Necessary Cookies. These cookies are essential for the Website to function. You can set your browser to block or alert you about these1 cookies, however, this will affect how the Website operates when you use it.
     
  • Website Functionality Cookies. These allow you to navigate our Website, and cookies are also used to remember your preferences and provide enhanced features, such as "Add to Bag" and "Add to Wishlist" features.
  • Customer Preference Cookies. These cookies are used to remember your shopping or Browse preferences (e.g., your language or location), so we can create an enjoyable and customized shopping experience for you.
  • Website Analytics Cookies. These cookies are used to track, measure, and analyze Website performance to improve functionality and enhance your shopping experience.
  • Targeting Cookies. These cookies provide you with tailored advertisements.

To install these cookies on your device and access them when you visit the Website, we require your consent by clicking the "Accept all cookies" button. If you do not want to install Website analytics cookies and targeting cookies, please click the "Do not install other cookies" button. If you continue to use our Website without making any choice, we will assume you have agreed to us installing cookies on your device. If you do not wish to receive cookies, you can also change the settings on your computer's browser or any other device you are using to access our services. However, please note that by deleting or disabling cookies, your user experience may be affected in the future as this will limit certain functionalities of our Website. And of course, you can change the cookie settings we place on your device(s) at any time.

DATA PROTECTION

We implement security measures designed to protect your personal information, such as HTTPS. While we strive to secure our systems and the Website, we cannot guarantee the absolute security of any information you transmit to us. There is no guarantee that data will not be accessed, disclosed, altered, or destroyed due to a breach of any of our physical, technical, or managerial safeguards.

You are responsible for the security and privacy of your password(s) and Account/registration profile information and for verifying that the information we hold about you is accurate and up-to-date. We are not responsible for protecting any account information that you have permitted us to share with third parties.

We have appointed a Data Protection Officer to oversee our compliance with Vietnamese law and GDPR. We may also authorize other employees within our respective teams to act on behalf of the DPO, responsible for the day-to-day collection, processing, and use of your information.

You can contact us at: [email protected].

YOUR RIGHTS

We respect your legal rights under Vietnamese law and GDPR. You have the following rights:

  • The right to be informed about how your personal information is used.
  • The right to access the personal information we hold about you;
  • The right to request3 correction of inaccurate personal information we4 hold (although you can do this through My Account);
     
     
  • The right to request deletion of your data or to stop processing or collecting that data in certain circumstances;
  • The right to request to stop receiving marketing communications (you can do this through My Account) and withdraw consent to continue receiving information at any time;
  • The right to request us to transfer your data to yourself or another service provider;
  • The right to lodge a complaint with the competent authority regarding the management of your data protection;
  • The right to withdraw your consent by writing to us at [email protected].

If you wish to exercise your rights, make a complaint, or have questions, please click here to contact our Customer Service team.

CHANGES TO PRIVACY POLICY

We may modify this Policy to reflect how we are handling your data from time to time.

If there are significant changes, we will make them clear on our website or other services, or by some other means of contact such as email, so that you can review these changes and consider whether to continue using our Website. If you do not agree with any changes, you may close your account.

You also acknowledge that your continued use of our services, after we publish or send notice of our changes to this Policy, means that the collection, use, and sharing of your personal information are subject to the updated Policy.

HOW TO CONTACT US

If you:

  • Have any questions or feedback about this notice;
  • Want us to stop using your information; or
  • Want to exercise any rights or make a complaint as stated above.

Please contact our Customer Service team, who are always happy to answer any of your questions. You can also contact our Customer Service team via our website. You can also write to us at:

Havaianas  - Customer Service Department

MAISON RETAIL MANAGEMENT INTERNATIONAL JOINT STOCK COMPANY

Address: 189 - 197 Duong Ba Trac Street, Rach Ong Ward, District 8, Ho Chi Minh City, Vietnam

Hotline: 1900 252 538

Email: [email protected]

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