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Terms & Conditions

1. Introduction

Welcome (the Buyer) to the HAVAIANAS VIETNAM E-commerce Website.

Please read the Terms - Conditions and Operating Regulations of HAVAIANAS VIETNAM carefully before use. Accessing or using HAVAIANAS VIETNAM implies that you have read, understood, and agreed to these contents. If you do not agree, please stop using HAVAIANAS VIETNAM.

HAVAIANAS VIETNAM reserves the right to amend the Terms - Conditions at any time without prior notice. Changes will be published on HAVAIANAS VIETNAM, and continued use of HAVAIANAS VIETNAM will be deemed as your acceptance of the updated content.

HAVAIANAS VIETNAM is an intermediary platform connecting sellers and buyers. The purchase contract is established directly between the seller and the buyer on a voluntary basis, complying with the law. Each party is individually responsible for its obligations (including but not limited to product listing, payment, and warranty). HAVAIANAS VIETNAM is not a party to the purchase contract; it only supports connection and manages shipping activities between the parties.

 

2. Conditions for Service Use or Transaction Participation

Users participating in HAVAIANAS VIETNAM must meet the following conditions:

  • Be at least 18 years old or access under the supervision of parents or a legal guardian. You guarantee that you have full civil capacity to perform transactions on the HAVAIANAS VIETNAM e-commerce website in accordance with the current provisions of Vietnamese law.

  • Provide accurate and complete account registration information.

  • Commit to complying with the regulations of the website and relevant laws.

For Sellers:

  • Provide complete legal profiles and obtain approval from HAVAIANAS VIETNAM.

  • Commit to providing legal goods with clear origins.

3. Obligations to Comply with Legal Regulations and General Transaction Conditions of Traders, Organizations, and Individuals Participating in Buying and Selling

All participating parties must:

  • Comply with legal regulations on e-commerce.

  • Comply with the policies and operating regulations of HAVAIANAS VIETNAM.

  • Refrain from committing fraudulent acts that cause damage to the system or third parties.

4. Inspection Policy

Buyers are encouraged to check the external condition of the package at the time of receipt. Please note that inspection does not include:

  • Trying on the product.

  • Opening the outer packaging of sealed products (unless permitted by the specific product policy).

If any of the following are detected:

  • Damaged goods

  • Incorrect product delivered

  • Missing items

The buyer should please refuse to receive the goods or contact the platform for support.

In case the buyer no longer wishes to receive the goods (changes mind, no longer has a need to purchase), the buyer may refuse to accept delivery.

 

5. Issues Related to the Process, Methods, and Gateways of Payment

You can place orders and make payments according to the process outlined in the Operating Regulations of the HAVAIANAS VIETNAM E-commerce Website. Please review it for details.

Regarding payment activities, the parties agree that:

  • The buyer is responsible for fully paying the order value according to the selected method.

  • The seller is responsible for confirming and processing the order corresponding to the payment status.

  • HAVAIANAS VIETNAM provides the technical platform to support transactions between the parties.

For online payment methods, HAVAIANAS VIETNAM does not directly provide payment services but only integrates with legal payment service providers. Any issues arising from payment transactions will be handled in accordance with the regulations of the payment service provider and relevant laws.

For the Cash on Delivery (COD) method, HAVAIANAS VIETNAM or affiliated shipping units may collect money from the buyer on behalf of the seller and transfer it to the seller as agreed between the parties. This collection service is not considered a payment service provided by HAVAIANAS VIETNAM.

Users are responsible for maintaining the confidentiality of payment information and complying with the conditions of use specified by the involved parties.

 

6. Warranty Policy

Implemeted in accordance with the Operating Regulations of the HAVAIANAS VIETNAM e-commerce website. Please review it for details.

 

7. Privacy Policy

Implemented in accordance with the Operating Regulations of the HAVAIANAS VIETNAM e-commerce website. Please review it for details.

 

8. Intellectual Property Rights

All content displayed on HAVAIANAS VIETNAM, including but not limited to: interface, layout, design, logos, trademarks, trade names, images, videos, audio, source code, data, product descriptions, and other documents (hereinafter collectively referred to as "Content"), are the property of HAVAIANAS VIETNAM or parties legally licensing HAVAIANAS VIETNAM.

This Content is protected under the law on intellectual property and other relevant legal regulations.

HAVAIANAS VIETNAM grants users the right to access and use HAVAIANAS VIETNAM for personal, non-commercial purposes. Users may not:

  • Copy, modify, distribute, republish, or exploit Content for commercial purposes without the prior written consent of HAVAIANAS VIETNAM or the rights holder.

  • Use any Content on HAVAIANAS VIETNAM in a way that causes confusion regarding ownership or origin.

  • Commit any act that infringes on intellectual property rights in any form.

For sellers, the seller commits to:

  • Having full ownership or legal usage rights for the content, images, trademarks, and product information posted on HAVAIANAS VIETNAM.

  • Taking full responsibility for all claims and disputes arising from or related to the intellectual property rights of the goods and posted content.

  • Compensating HAVAIANAS VIETNAM for damages (if any) arising from intellectual property rights violations.

HAVAIANAS VIETNAM reserves the right to:

  • Remove, edit, or refuse to post any content that shows signs of infringing on intellectual property rights.

  • Suspend or terminate service usage rights for violating users/sellers.

  • Cooperate with competent authorities to handle infringements in accordance with legal regulations.

Users and sellers are responsible for promptly notifying HAVAIANAS VIETNAM upon detecting any intellectual property infringement on the website for review and handling.

 

9. Restrictions and Violations

Prohibited Products

The Platform does not allow the posting, buying, or selling of the following goods and services:

  • Products/services belonging to categories banned from business under Vietnamese law.

  • Counterfeit goods, fake goods, and goods infringing on intellectual property rights.

  • Products of unknown origin or provenance, or those failing to provide complete information as required.

  • Products/services in conditional business categories where the seller fails to provide valid supporting documentation.

Violations

A seller is considered in violation when performing one of the following acts (including but not limited to):

Operational Violations:

  • Failing to process orders within the prescribed time limit.

  • Failing to respond or responding inadequately to requests and complaints from customers or the platform.

  • Failing to provide or providing insufficient evidence as requested.

Service Quality Violations:

  • Delivering incorrect, missing, or mismatched products compared to descriptions.

  • Defective or damaged products due to improper packaging or storage.

  • Failing to comply with regulations on packaging and handing over goods.

Platform Policy Violations:

  • Listing products in prohibited or restricted categories.

  • Providing inaccurate or misleading product information, images, or content.

  • Abusing promotional programs or platform policies.

Serious Violations:

  • Fraud, forgery, or scams.

  • Abusing the system or manipulating data.

  • Repeated offenses after being penalized.

Rights of HAVAIANAS VIETNAM when information posted on the website fails language, image, or authenticity requirements

In the event that information, content, or images posted on the website do not meet requirements regarding language, imagery, authenticity, or completeness, or violate legal regulations and/or these General Terms and Conditions, HAVAIANAS VIETNAM reserves the right, at its sole discretion, to take one or more of the following measures:

  • Refuse to publish the content.

  • Temporarily hide or remove the infringing content from the system.

  • HAVAIANAS VIETNAM reserves the right to request the seller to provide documents and evidence proving the legality and accuracy of the posted information. If the seller fails to provide or provides insufficient documentation, HAVAIANAS VIETNAM has the right to handle the content according to the regulations mentioned above.

In case of rejection, HAVAIANAS VIETNAM will clearly state the reason so that the seller can edit, supplement, and resubmit the listing request. For serious violations or repeated offenses, HAVAIANAS VIETNAM reserves the right to apply measures such as warnings, restricting listing privileges, or locking the account according to regulations.

The person posting the content is fully responsible before the law and HAVAIANAS VIETNAM for the legality, accuracy, and truthfulness of the provided content, and is obligated to compensate for damages (if any) arising from the violation.

 

10. Force Majeure Events

Including but not limited to:

  • Natural disasters, epidemics.

  • System failures.

  • Regulations of state authorities.

The parties are exempted from liability within the scope of influence of the force majeure event.

 

11. Return and Refund Policy

Implemented in accordance with the Operating Regulations of the HAVAIANAS VIETNAM e-commerce website. Please review it for details.

 

12. Obligations of the Seller and the Customer in Each Transaction

The general obligation of the seller in each transaction is to ensure the provision of complete, accurate, and truthful information about the goods, including product name, characteristics, selling price, warranty policies, and related conditions. The seller is responsible for confirming and processing orders on time, preparing and delivering goods in alignment with published information, and ensuring that goods quality matches descriptions. In the event of complaints, returns, or disputes, the seller is responsible for cooperating with the platform to verify and handle them according to issued regulations, while fully fulfilling financial obligations related to the transaction.

The obligation of the customer in each transaction is to provide complete and accurate information when ordering, including contact information and delivery address. Customers are responsible for fully paying the order value according to the selected method, coordinating to receive the goods on time, and inspecting the goods upon receipt. In the event of a complaint or return request, the customer needs to follow the correct procedure and provide relevant information and evidence to facilitate verification and processing.

 

13. Disclaimer of Liability

HAVAIANAS VIETNAM is not responsible for:

  • Product information provided by the seller.

  • Damages arising beyond controllable limits.

  • Errors from third parties (shipping, payment).

14. Indemnification / Compensation

The User/Seller agrees to take responsibility and indemnify HAVAIANAS VIETNAM, its affiliates, personnel, and representatives against all damages, losses, and expenses (including reasonable legal fees) in the following cases:

  • Violating the Terms – Conditions or Operating Regulations of HAVAIANAS VIETNAM.

  • Providing false, inaccurate, or misleading information.

  • Violating legal regulations during the use of HAVAIANAS VIETNAM.

  • Causing damage to a third party arising from transaction activities on HAVAIANAS VIETNAM.

HAVAIANAS VIETNAM reserves the right to demand compensation corresponding to the actual extent of the damages incurred.

 

15. Dispute Resolution

  • Priority is given to negotiation between the parties.

  • If a resolution cannot be reached, the matter will be brought to a competent authority in Vietnam.

  • HAVAIANAS VIETNAM acts as a supporting intermediary.

16. Contact Information

MAISON ONLINE RETAIL MANAGEMENT INTERNATIONAL JOINT STOCK COMPANY

Address: 189 - 197 Duong Ba Trac, Chanh Hung Ward, Ho Chi Minh City

Email: [email protected]

Phone: 1900 252 538

Online Support Channel: Maison Online | Facebook

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