Shipping policy

SHIPPING POLICY

Due to the complicated developments in Covid-19, the delivery time may be 1-2 days behind the specified time and some delivery areas are limited according to the information below. We apologize for the inconvenience.

1. Hai Duong province: the entire province.
2. Gia Lai province: Phu Thien district, Ayun Pa town, La Pa district, Krong Pa district.
3. Quang Ninh Province: Van Don District, Co To District, Dong Trieu Town.
4. Bac Ninh Province: Han Quang Hamlet, Chi Lang Commune - Que Vo District.

 

1. NON-DELIVERY AREAS

Maison delivers to customers nationwide, except for the following areas:

Province	District
Da Nang	Hoang Sa district
Hai Phong	Bach Long Vi Island
Khanh Hoa	Truong Sa district
Kien Giang	Bac Ai district
Ninh Thuan	Con Co district

 

(*) In the event of an epidemic: (Covid, SARS, ...) or in force majeure circumstances at the time of occurrence according to regulations of the government, the delivery area may change in accordance with the regulations of the state administration in this area, MAISON reserves the right to refuse delivery.

(*) All orders will be delivered to the customer's home, except for cases such as: office areas with limited access, apartment / high-rise areas (delivery at the ground floor of the building only) or at restricted areas (military areas, borders, ...).

(*) All orders are shipped via DHL Vietnam, or AhaMove. Customers will receive a confirmation email with tracking number once the order is shipped.

 

1. REGULATIONS ON ITEMS INSPECTION UPON DELIVERY

To meet the needs and maximize the interest of customers when using our service, Maison implements a policy to support viewing and checking goods upon delivery. When customers receive order, they must check preliminary and sign the agreement (if any). When receiving the order from the courier, the customer can open the package to check the items (quantity, color, condition, type, size ...).

Note: The items inspection process will not include the usage or trial of the products.

If the courier refuses to perform the same inspection, the customer can refuse to receive the product at that time.

Customers should utilize the above benefits before receiving the items to get the best support in all situations if there is a request for return.

 

III. DELIVERY TIME REGULATIONS

Delivery service time:

Delivery within business hours from Monday to Saturday (except Sunday, public holidays, New Year).

Area	Standard delivery
Provincial	3-5 working days
Intra-regional	3-5 working days
Inter-region (between 3 cities Ho Chi Minh, Hanoi and Da Nang)	3-5 working days
Inter-region (from 3 major cities HCM, Hanoi, Da Nang to other cities in other regions)	5-7 working days

 

(**) Inner city and suburban breakdown: Depending on the transport service provider, there will be different ways of classifying the inner cities and suburbs.

Hanoi:

• Inner city ares: Districts of Ba Dinh, North Tu Liem, Cau Giay, Dong Da, Ha Dong, Hai Ba Trung, Hoan Kiem, Hoang Mai, Long Bien, Nam Tu Liem, Tay Ho, Thanh Xuan.
• Suburban area: District Ba Vi, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phu Xuyen, Phuc Tho, Quoc Oai, Soc Son, Thach That, Thanh Oai, Thanh Tri, Thuong Tin, Ung Hoa.

Ho Chi Minh City:

• Inner city area: District 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 Tan Binh, Binh Tan, Thu Duc, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap.
• Suburban area: District Nha Be, Cu Chi District, Hoc Mon District, Binh Chanh District.
• Remote areas in the South: Can Gio district.

In other provinces and cities: depending on the regulations of scope from the courier.

1. DELIVERY FEES REGULATIONS

- Delivery fee of the order is calculated based on the distance between the supply store and the shipping address and the weight of the product.

- The delivery fee of each product is clearly shown on the product page after the customer enters the shipping address.